S M A R T n C O D E
Logo

Digtial Marketing Services

Digtial Marketing Services for A Steel Industry Veteran

Client Overview

Industry:Steel Manufacturing – Construction Materials

Our client a steel major, established in 1986, is a leading manufacturer of special TMT Steel Bars in India. With over 35+ years of experience, the cater to the construction business. They partnered with us to enhance their web presence and generate leads.

Objectives
  •   Enhance digital presence
  •   Automate marketing tasks and manage digital assets
  •   Increase search traffic to the website.
  •   Generate inquiries via the website, social media, and campaigns.

Challenges

When the COVID-19 pandemic hit the world, our client, a traditional business house with a strong focus on in-person meetings and offline sales, felt the need to shift to digital and online presence. This was a major shift, but the client's resilience and adaptability were truly inspiring. They revamped their website to stay competitive, improve online visibility, and generate leads, effectively embracing the digital era.

SMARTnCODE: Helping our clients stay ahead in the forefront of change

The SnC SMART APPROACH

During the COVID-19 pandemic, every system faced challenges. To address pandemic-specific issues, we consulted industry veterans and developed a blueprint to help our clients achieve their goals.

  •   Competing with Customer Expectations: We understood that any competition extends beyond direct competitors to include the last best experience our clients customers had. This insight guided us to focus on delivering exceptional, personalized experiences through the website
  •   Rising Consumer Expectations: Recognizing that consumer expectations have been increasing, especially after COVID-19, we prioritized hyper-personalization and seamless digital experiences to meet these heightened demands.
  •   Leveraging Personal Data: By utilizing existing personal data from their old site, we aimed to provide anticipatory and personalized experiences throughout the customer journey, ensuring our interactions were relevant and timely.

Key Strategies for Customer Experience

  •   Real-time Analytics: We made brand scores a key KPI for our customer-facing teams, using real-time analytics to continuously improve our services.
  •   Data and Technology Foundation:We built a robust data and technology infrastructure to support critical use cases across the customer journey.
  •   Alignment Across Functions:We aligned goals across marketing, sales, and customer service to ensure a seamless experience for our customers, eliminating any disconnects between functional silos.
  •   Meeting Exact Customer Needs: We acknowledged that our clients ideal customers now expect us to have exactly what they want, when they want it. This understanding drove us to create frictionless, anticipatory, relevant, and connected experiences.
  •   Integration of Data and Technology: We placed data and technology at the core of our blueprint incorporating machine learning and artificial intelligence to enhance the relevance and personalization of our customer interactions.
TECHNOLOGY STACK

For this project, we leveraged Python with Django and React.js to develop a robust web application to generate leads, fill forms, and increase website traffic. The backend, powered by Django, ensured secure and efficient data handling, while the React.js frontend provided a dynamic and responsive user interface.

This combination allowed us to create an intuitive platform where potential clients could easily submit inquiries and request quotes. The seamless integration of these technologies not only streamlined the lead generation process but also significantly enhanced user engagement, resulting in a notable increase in traffic and potential business opportunities for the company.

Digital Strategies Implemented

  •   Conversion Rate Optimization (CRO)
  •   SEO – Search Engine Optimization
  •   Social Media Marketing
  •   PPC – Pay-per-Click Advertising
  •   Local SEO
  •   Marketing Automation

Results:

  •   290+ Enquiries Generated
  •   96% Increase in Organic Traffic
  •   1000 Avg Increase in Followers on Facebook MoM
  •   3 Million Post Reach on Social Media

Key Wins:

Traffic & Keyword Ranking:
  •   Customized Digital Marketing strategy led to a significant increase in local search traffic and lead generation.
  •   Improved user experience, improved performance, reduced bounce rates, and increased engagement lead to higher average page time.
Google Search Results - Branding:
  •   Focused on branded keywords, resulting in client names appearing in popular searches, local Pack, People Also Ask, Images, and Related Searches.

Conclusion

Our strategic digital marketing services helped our steel client boost ROI, generate leads, and increase conversions. The new website was a digital transformation effort as it was a complete paradigm shift for the client.