A prestigious multispecialty hospital, catering to patients nationwide, sought our expertise to elevate their patient experience, streamline their OPD department, automate patient-related tasks, and establish a platform for continued online interaction between patients and doctors post-consultation. With a roster of over 120 specialist doctors and an average daily outpatient footfall exceeding 450, the hospital faced challenges with its conventional booking facility, prompting the need for a more efficient solution. The hospital also faced several operational challenges due to its manual appointment scheduling system.
This resulted in inefficiencies, errors, and wastage of resources. Additionally, frequent patient no-shows caused disruptions to the schedule and had an adverse impact on the clinic's revenue. The billing processes were complex and caused inconvenience for both patients and staff and sometimes revenue loss to the hospital.
Pained by the above challenges, the multispeciality hospital contacted SMARTnCODE Solutions to build an online app to streamline patient bookings, follow-ups, and payments.
At SnC, our objective was to not only craft a seamless and user-friendly app to tackle the aforementioned challenges but also to provide our client with a platform to transform the way their patients receive medical care. Our journey began with the intent to design and develop a holistic solution that would streamline appointment scheduling, enhance patient experiences, and optimize administrative processes within Healthcare facilities.
Approaching the project with a dedication to user-centric design and leveraging cutting-edge technology, we aimed to create a platform that not only met our client's specific needs but also delivered a seamless and intuitive experience for users. Through focused group interactions, we collaborated closely with our client to grasp their vision and requirements, ensuring that the final product surpassed expectations.
Our team consisted of experienced designers, developers, and project managers who brought a wealth of expertise to the project. We leverage our UX experts who have deep understanding of user needs, navigation habits and likes and dislikes. This was crucial for ensuring easy adoption of patients to the app. In addition we fostered a collaborative and innovative environment, encouraging team members to share ideas and work together to ensure a high quality product.
Once the team was set our initial objective was to craft a blueprint that delineated the app's features, functionality, and user flow. This blueprint served as our guiding roadmap, steering our development efforts and keeping us on course. Employing agile project management methodologies enabled us to maintain flexibility and adapt to evolving requirements, facilitating the delivery of incremental updates. This approach not only ensured that we stayed responsive to change but also empowered us to continuously enhance the app's functionality.
Understanding User Needs: Through extensive research, interviewing stakeholders and having a focused user group, we gained insights into user behaviors, needs, and motivations.
Front-End Development: We used React to build user interfaces, TypeScript to enhance code quality and CSS preprocessors for styling. Responsive design frameworks like Bootstrap ensured a consistent look across devices.
Back-End Development: Node.js and Express.js were used for server-side development, and MongoDB was used for database management. RESTful APIs handle communication between the front end and back end.
Authentication and Security: OAuth 2.0 and JSON Web Tokens were used for secure user authentication and authorization, while encryption protected sensitive data.
Cloud Services and Deployment: We leveraged AWS or GCP for hosting and scalability, Docker for containerization, and CI/CD tools for automated deployment pipelines.
Communication and Real-Time Features: WebSockets enabled real-time chat and notifications, while push notifications reminded users of appointments and medicine schedules.
Analytics and Monitoring: Google Analytics tracked user behavior and app performance while error-tracking services identified and fixed issues.
After a meticulous development phase, the app was launched with a strategic marketing campaign within the hospital through kiosks, standees, and digital displays highlighting its innovative features and benefits. For app adoption the hospital also shared attractive benefits for patients. This led to a significant amount of patient adoption. Once onboarded the patients quickly embraced the platform, impressed by its intuitive user interface and user-friendly dashboards that made booking appointments, follow-up checks, ups, accessing medical records, and managing prescriptions effortless.
This intuitive design led to a high adoption rate, with users praising the app for its convenience and ease of use. Today, the app has become an essential tool for the hospital, facilitating smooth transactions, including bill payments, and streamlining their overall service offering.
In conclusion, our collaboration with our client resulted in the creation of a healthcare solution that has transformed the way their patients accessed medical consultations and other healthcare services. The platform's user-friendly interface and innovative features have set a new benchmark for patient service, accessibility and convenience. We continue to work closely with our client to further enhance and expand the platform, ensuring it remains at the forefront of healthcare technology.
