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SMARTnCODE’s CRM software enables the business units to manage various customer interactions, streamline sales and business processes to improve overall customer satisfaction.
CRM ensures businesses organise customer data, track leads, and manage communication through multiple channels, enhancing overall efficiency. By maintaining detailed customer profiles, CRM helps teams offer personalised services and build stronger relationships with customers, ultimately increasing customer loyalty and retention.
By fostering deeper customer relationships and improving sales and marketing efficiency, CRM drives business growth. CRM allows sales teams to focus on building relationships and closing sales. CRM's data-driven insights assist businesses to forecast sales trends, identify new methods, opportunities and optimise marketing efforts, ultimately contributing to high revenue and profitability.
Tracks potential customers and sales opportunities, enabling teams to follow up on leads effectively.
Tracks potential customers and sales opportunities, enabling teams to follow up on leads effectively.
Automates repetitive tasks such as follow-up emails, task reminders, and workflow approvals to speed up the sales process.
Allows for tracking customer inquiries, complaints, and support tickets, ensuring timely resolution.
Automated email campaigns, social media marketing, and lead nurturing activities to enhance marketing efforts.
Provides insights into customer behaviour, sales performance, and campaign effectiveness for better decision-making.
Seamlessly connects with email, social media, and accounting platforms to streamline communication and financial processes.
Customizable dashboards, reports, and workflows to meet the specific needs of different teams and businesses.
Provides mobile functionality, enabling sales and support teams to access CRM data and update information on the go.
Helps categorise customers into different groups based on behaviour, preferences, or demographics for targeted marketing.